American Airlines is reorganizing its senior management team to close a profitability gap with competitors Delta and United. CEO Robert Isom acknowledged a meaningful performance gap in an internal memo. The restructuring aims to improve customer experience, operational reliability, and financial results.
Three senior executives are departing the company. The exits include the chief communications officer, the executive vice president of government affairs, and the retiring senior vice president of technical operations.
American is expanding the roles of the chief commercial officer and chief customer officer. These executives will now manage marketing, service recovery, and communications to streamline operations.