The Association of Professional Flight Attendants (APFA) filed a formal dispute against American Airlines over its new Me@Work platform. The union alleges management implemented the data-driven scoring tool with minimal labor input, escalating existing tensions.
The system assigns flight attendants aggregate performance scores based on customer satisfaction ratings, attendance records, and safety reports. Many crew members reportedly remained unaware of the granular tracking until the platform's launch.
This dispute adds to a history of strained relations between the airline and its workforce. The formal process could lead to extended negotiations or arbitration, potentially threatening fair treatment standards.