Salesforce launched Agentforce Operations, an AI-driven system designed to automate manual back-office processes. The product deploys specialized AI agents to manage compliance checks, invoice auditing, and employee onboarding.
The system utilizes technology from Salesforce’s acquisition of Regrello to convert process documents into automated workflows. It digitizes existing flowcharts and Word documents to streamline operations.
Salesforce claims the platform reduces process cycle times by up to 70%. The system eliminates 80% of manual tasks such as data entry. Human workers remain in oversight roles to manage agent activities.
The product is available immediately.