The U.S. Department of Transportation (USDOT) closed its investigation into Delta Air Lines' handling of a July 2024 operational meltdown. A CrowdStrike software outage caused the disruption. The Trump administration announced no enforcement action or penalties against the carrier. The Biden administration initiated the probe, which examined Delta's slow recovery compared to other airlines following the global IT failure.
The disruption affected approximately 1.3 million Delta passengers. It cost the airline an estimated $500 million. The DOT's review concluded Delta provided prompt refunds. Delta also offered adequate baggage assistance. The airline provided proper support for passengers with disabilities during the crisis. The agency instructed Delta to continue providing timely notifications to passengers about their refund rights.