Verizon and Google Cloud have formed a strategic partnership to deploy Gemini Enterprise AI across the telecommunications provider's operations. The collaboration aims to enhance customer experiences, predict network issues, and increase employee productivity.
Verizon will integrate Google’s AI to automate the majority of its inbound consumer calls and chats. The company will also utilize the technology for marketing content creation and campaign automation.
This initiative supports Verizon’s broader strategy to modernize enterprise data. The partnership scales AI capabilities across the entire organization.