Verizon and Google Cloud have formed a strategic partnership to integrate Google’s artificial intelligence across the carrier’s operations. Verizon will deploy the full Google Cloud AI stack, specifically focusing on the Gemini Enterprise platform.
Verizon will use Gemini to process the majority of its inbound consumer calls and chats. This implementation aims to increase resolution rates and improve overall customer satisfaction.
The companies are developing an autonomous network intelligence framework to predict and resolve technical issues proactively. Verizon will also apply Google’s AI to automate marketing campaigns and create content. The partnership further extends to tools designed to boost internal employee productivity.