NICE (NASDAQ: NICE) announced that Banco do Brasil has implemented NICE Copilot to enhance its customer service operations. The AI-powered tool integrates within the NICE CXone platform to provide real-time guidance and automation for relationship managers.
The deployment aims to improve employee efficiency and deliver personalized, compliant customer interactions. Banco do Brasil serves over 90 million customers and is using the technology to scale its service offerings. This adoption of agentic AI highlights the increasing role of automation within the financial services sector.