Nokia integrated agentic AI into its fixed network product lines to improve home and broadband network productivity.
The AI features reside in Nokia’s Altiplano, Corteca, and Broadband Easy platforms. These tools utilize data from 600 million deployed broadband lines.
These agents help telecom providers modernize operations, reduce costs, and resolve issues proactively.
Nokia expects first-contact helpdesk resolution rates to exceed 50%. The company targets network incident qualification within five minutes. Return visits to customer sites will decrease by 50%.