ServiceNow opened its three-day Knowledge 2026 conference in Las Vegas on May 5. The event theme, Put AI to Work: The Agentic Era, signals a shift from assistive to independent AI agents. CEO Bill McDermott and Chief Product Officer Amit Zavery will present the company's vision for platform innovation.
ServiceNow also announced the general availability of Now Assist for Creator in Australia. The release introduces Test Agent to automate application testing and Build Agent for creating agentic workflows. These tools aim to accelerate development and testing cycles on the Now Platform.
Cognizant revealed a new managed services engagement with JG Summit Holdings. The project implements a unified IT service management framework on the ServiceNow AI Platform for the Philippine conglomerate.