ServiceNow introduced the Otto enterprise AI assistant and Action Fabric service at its Knowledge 2026 conference. Action Fabric connects external AI models to the company’s existing workflow automation platform. These tools aim to establish ServiceNow as a central control tower for managing various AI agents.
The company expanded its Autonomous Workforce by adding specialized AI agents for CRM, IT, and security functions. Management set a long-term revenue target of $32 billion by 2030.
These developments follow a significant downturn in ServiceNow stock during 2026. The strategy seeks to bolster investor confidence in the company's long-term growth trajectory.