ServiceNow introduced a suite of new AI capabilities at its Knowledge 2026 conference. The company is expanding its Autonomous Workforce with specialized AI agents for IT, CRM, employee services, and security. A key highlight is ServiceNow Otto, a unified AI experience designed to execute tasks across various departments and systems.
ServiceNow revealed an expanded strategic partnership with Microsoft to enhance AI agent governance. The company also deepened its collaboration with NVIDIA through Project Arc to extend AI governance from desktops to data centers.
ServiceNow enhanced its AI Control Tower to provide comprehensive discovery and observation of enterprise AI. This system enables the governance and measurement of AI deployed across any enterprise environment.