AI startup Serval launched Catalyst, a new agent. It aims to replace ServiceNow by automating enterprise workflows. CEO Jake Stauch said the AI-native platform analyzes past support tickets. It identifies recurring problems. The platform then automatically generates code and workflows to resolve them.
Serval was founded in 2024 by former Verkada employees. The company raised $127 million from investors including Sequoia and Redpoint. This funding achieved a $1 billion valuation. Serval directly targets ServiceNow's large enterprise clients. ServiceNow remains a dominant player. It shows strong growth in its AI offerings. Serval's emergence signifies intensifying competition in the AI-driven enterprise service management sector.