ServiceNow partnered with Hitachi Digital Services. They launched Hitachi Intelligent Infrastructure Monitoring (HIIM). This is an AI-based product.
ServiceNow's stock rose 1% on Thursday, July 9, 2026. This followed the announcement.
The HIIM solution provides real-time monitoring. It also offers remote inspection for complex operational environments.
HIIM integrates with the ServiceNow AI Platform. It will be available on this platform. This deepens ServiceNow's capabilities in mission-critical infrastructure and operational technology.
Financial details of the collaboration were not disclosed.