ServiceNow introduced a suite of autonomous AI products at its Knowledge 2026 conference. The lineup features an Autonomous CRM and a revamped AI Control Tower. The company also debuted ServiceNow Otto, a natural language interface for automated workflows. A new real-time data foundation will unify fragmented enterprise data to support these autonomous systems.
Management set a long-term subscription revenue target of $30 billion by 2030. AI offerings are expected to serve as the primary growth driver for this goal. ServiceNow is positioning itself as the central governance layer for enterprise AI. An expanded partnership with Microsoft supports this strategic shift.
ServiceNow stock fell sharply on May 8 following the announcements. Investors expressed concern over increasing competition within the agentic AI sector.