Sony Life Insurance Co., Ltd. received a reporting order from Japan’s Financial Services Agency (FSA) on April 30, 2026.
The regulator requires the Sony Financial Group subsidiary to submit reports regarding its handling of misconduct cases. The order also mandates a status update on the company's ongoing review of customer policies.
Sony Life issued an apology to stakeholders and committed to establishing a customer-centric system to eradicate misconduct. Sony Financial Group has not yet determined the potential impact on its consolidated financial results.