A leaked internal memo from T-Mobile Chief Operating Officer Jon Freier outlines a timeline to transition in-store transactions to a digital model.
Retail representatives will lose access to legacy billing systems on July 31, 2026.
All upgrades and line additions must run through the T-Life mobile application starting August 1, 2026.
The transition prompted employee backlash over job security and app glitches.
T-Mobile stock closed slightly up at $190.90 on May 21.
The broader market continues to debate the company's valuation and efforts to address rising postpaid churn.